If I buy a sweater quantity or more, will the skeins match?
We take the utmost care in matching your yarn for you. Whether it is hand-dyed by us or dyed by another company we carry, if we feel that the skeins do not match as well as we would like, we will contact you with photographs to get your opinion on the order. We will always match dye lots when applicable. Your satisfaction with your purchase is the most important thing.

You are sold out of a color I would like, will you make or get more?
Yes, we probably will! Fill out the contact form with any requests.

Will you wind my yarn for me?
Yep! Just leave a note on your order before checkout.

I made several orders, can you combine them?
Yes, we can combine multiple orders as long as they were placed around the same time and they haven't been packaged. Shipping costs are determined by the carrier and are calculated by actual product weight at checkout. We will refund any large overages.

Where is my stuff?
Orders ship out within 1 to 5 business days. When your order has been completely processed, you will receive an email notification with your tracking number. We strongly advise following your package's tracking completely through the system until it is delivered. If an issue arises, it is best to notify us as soon as possible.

Once packages are accepted by the carrier, House of A La Mode can not and does not assume any responsibility for lost, misplaced, or damaged items. We are located in the Pacific Northwest, and shipping times may vary due to intense weather and wildfires.

Do you accept custom orders?
Not at this time.

Where are your yarn bases sourced?
We are happy to partner with Shaniko Wool Company. Local to us and certified under the Responsible Wool Standard (RWS), Shaniko Wool Company is the leading U.S. source of RWS-certified American Merino. Learn more about Shaniko Wool here.

Our superwash yarn is ethically sourced from museling-free farms, both large and small, in South America, specifically Argentina, Uruguay, & Peru. The yarn supplier is based in the US.

I'm a pattern designer and would love to use your yarn, how should I move forward?
We love working with independent designers! Please email us via the contact page.