Shipping Policies

Shipping rates are listed in US dollars. House of A La Mode is located in the state of Oregon, which has no sales tax.

Important Note: As of January 2025, the Shop App (a general marketplace) charges both state and local taxes on all applicable orders. Orders placed through this website will not include those taxes.

Domestic Shipping: Orders over $250 ship free! For orders under $250, shipping costs are determined by the carrier at checkout. All domestic packages are shipped via USPS.

International Orders: All orders are shipped via USPS International or DHL. We understand that shipping costs might be prohibitively high to some countries, but the price you see at checkout is the cost determined by the carrier.

A tracking notification will be emailed to you when the order has been processed and packaged. Please follow your package's progress through the tracking number until delivery and contact USPS directly if any issues arise.

Once packages are accepted by USPS, House of A La Mode can not and does not assume responsibility for lost, misplaced, or damaged items. We can not replace or issue a refund for any package that has been confirmed.

Delivery Time Estimates: Your order will ship within 1 to 5 business days. If you place an order on a Friday, Monday would be considered the first business day. House of A La Mode is located in the Pacific Northwest, and shipping times may vary due to the climate and wildfire season.

If we make a mistake and send you the wrong order or items, please let us know ASAP, and we will provide a self-addressed label to return the package.

Returns & Exchanges Policies

We strive for 100% customer satisfaction. We hope you never have the need to, but if you would like to return or exchange a purchase, our service is friendly and hassle-free.

Please notify us with details about your order within 7 days of the delivery date and before sending it back. Yarn in its original (unwound) condition and packaging with no exposure to the elements, animals, smoke, or strong fragrances is eligible to be returned or exchanged. The purchaser is responsible for return shipping. Store credit or a full refund (minus the original shipping costs) will be issued upon safe arrival.

Exchanges for different products are always welcome – we are happy to work with you to find a suitable replacement!

Studio Seconds, digital downloads, and discounted items are final sale and not eligible to be returned or exchanged.