Shipping Policy

Shipping rates are listed in US dollars. House of A La Mode is located in the state of Oregon which has no sales tax.

US Orders:
All packages are shipped via USPS, with the choice of Ground Advantage or Priority Mail. The actual shipping cost as determined by the carrier is calculated at checkout. Orders over $100 ship free! You will receive a tracking number once your order is complete and ready to go.

International Orders:
All packages are shipped via USPS, with the choice of First Class Mail International  or Priority Mail International. The actual shipping cost as determined by the carrier is calculated at checkout. We are required by law to state the actual contents and costs on customs forms with any additional customs fees that may accrue being the responsibility of the purchaser. You will receive a tracking number once your order is complete and ready to go. Unfortunately, it is not always easy to track parcels after they leave the United States.

Please follow your package's progress through the tracking number until delivery and contact the carrier directly if any issues arise. As a note, USPS Priority Mail has built-in insurance while USPS Ground Advantage and First Class Mail International do not. If an issue arises with a lost or missing package, it is much easier to process internally if Priority Mail was the shipping method.

Please note: Once packages are accepted by the carrier, House of A La Mode can not and does not assume any responsibility for lost, misplaced, or damaged items. We can not replace or issue a refund for any package that has been confirmed as delivered.

All orders are shipped to the address that is provided at checkout. If you wish to have your order sent to a different location, please let us know at the time of purchase or as soon as possible.

Delivery Time Estimates
Your order will ship within 1 to 5 business days. If you place an order on a Friday, Monday would be considered the first business day. House of A La Mode is located in the Pacific Northwest and shipping times may vary due to the climate and wildfires.

Curbside/In-store Pick-Up
If you are local or in the area, we offer curbside/in-store pick-up at no cost.

Return/Exchange Policy

We strive for 100% customer satisfaction. We hope you never have the need to, but if you would like to return or exchange a purchase, our service is friendly and hassle-free.

Online Orders
Please notify us with details about your order within 7 days of the delivery date and before sending it back. Yarn in its original (unwound) condition and packaging with no exposure to the elements, animals, smoke, or strong fragrances is eligible to be returned or exchanged. The purchaser is responsible for return shipping. Store credit or a full refund (minus the original shipping costs) will be issued upon safe arrival. Exchanging for a different product is always welcome – we are happy to work with you to find a suitable replacement!

If we make a mistake and send you the wrong order or items please let us know ASAP and we will provide a self addressed label to return the package. We will promptly ship your correct items or issue a refund if preferred.

Kits, bundles, discounted yarn, and needles are final sales and not eligible to be returned or exchanged.